Genuine Murano jewelry

Terms and Conditions


general terms (hereinafter Website) is the official website and online store for the distribution of products through the internet of the company ****** which is based in Lefkada, PC 31100 with VAT number **** under the Tax Office of LEFKADOS (hereinafter Company).

The purpose of the Website is to promote the marketable products of the company and its commercial activity through the internet, telephone or - in general - distance marketing.

Acceptance of the Terms of Use

Every visitor / user who enters and uses the services of the website is considered to consent and unconditionally accepts the following terms, which are compatible with applicable Greek Law. The non-compliance of the user / customer of the website to him implies the removal of all liability of the Company in relation to any affected natural or legal persons, while the visitor / user acknowledges the right of the Company to change provisions of these terms, to the extent harmonized with the current Legislation (National and European).

The visitor / user who visits the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them, both in the context of the contract drawn up by their acceptance, and in the context of their general obligation to comply with them. of legislation.

If a visitor / user does not agree with these terms, then he must refrain from using the website and from any transaction with the Company.

Information and Products Provided

The Company is committed to the quality, completeness and validity of the information provided on the website. The company, in the context of good faith, is not responsible and is not liable for errors due to inadvertent registration of electronic data.

Limitation of Liability

The Company is not liable to visitors / users for damages that may arise from the execution or not of their order (except in cases of return and replacement of products). Among other things, it provides its content, products and services available through its website exactly as they are. In no case is the Company liable for any claims of legal or civil or even criminal nature or for any damage.

Intellectual Property Rights

All content of the website, including images, graphics, photographs, texts and products are the intellectual property of the Company and are protected under the relevant provisions of Greek and European law, as well as international conventions.

No part of this site may be reproduced, stored in a retrieval system, transmitted, transmitted, stored in any form or by any means, without the prior written permission of the content owner. Reproduction, re-release, download, announcement, or any other use of the content in any way or medium for commercial or other purposes is permitted only with the permission of the Company or other legal owner of the above copyright.

The names, images, and logos that represent the Company as well as its products, are exclusive trademarks of the Company and are protected by Greek, EU and international laws on trademarks and industrial and intellectual property. In any case, their appearance and display on the website should in no way be construed as a transfer or assignment of their license or right of use.

Security of Personal Data - Electronic Transactions

The management and protection of the personal data of the visitor of this website is subject to the present terms of use and the relevant provisions of Greek Law (of Law 2472/1997, as supplemented by the decisions of the Chairman of the Committee for Personal Data Protection, P. D. 207/1998 and 79/2000 and article 8 of Law 2819/2000) and European Law (of Directives 95/46 / EC and 97/66 / EC). Any possible future relevant legislation will automatically and without exception apply to the management and protection of personal data of the visitor / user of this website. If a visitor / user does not agree with the terms of protection of personal data provided here must not use the services of this website.

The website preserves the personal character of your information, which can not be disclosed to third parties, except where provided by law and to the competent authorities only.

The website maintains files with the personal data sent by the visitors / users exclusively for communication, statistical purposes and to improve the services provided. Part or all of this data may be processed solely for statistical purposes, market research or service improvement by the Company.

The visitor / user can contact the competent department at [email protected], in order to ascertain the existence of the personal file and to request its correction, change or deletion. 


English: All payments made using a card are processed through the electronic payment platform "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

English: All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Returns - Changes (valid for Greece)

Product returns are made ONLY after consultation with the online store (either by contact via email at [email protected], or by phone at 0030 ***) and EXCLUSIVELY for products purchased from the online store .

Returns are made within 15 days from the day of receipt of your order from the transport company and the products must be in excellent condition in their original packaging and have all the indications of type, price, code, etc. No products are returned which have been used or washed.

The return MUST be accompanied by a copy of the Retail Receipt.

Upon return of the product, either your account can be credited for future use within 6 months, or a refund via bank account (within 30 days) from the date of receipt of the refund. For the second case, it is necessary during the return of the parcel to send us an accompanying form where you will enter the account number, the IBAN of the bank and the bank where you want the money to be returned.

Changes of items in a discount or offer are changed at the current price and do not change after the end of the discounts and offers.

Non-Defective Product Replacement Procedure (valid for Greece)

Upon agreement, you send the product to us at your own expense, either with a transport company of your choice or by mail, MANDATORY together with the copy of the Retail Receipt, stating the reason for the change / return of the product.

The return item must contain the following information: To Millefiori / Marangou Matina, G. Derpfeld 4, Lefkada, PC. 31100, phone: +30 697 24 91 257.

Along with the return process you can place a new order with the product you want in our online store. In the comments field indicate that this is a change as well as the number from the Retail receipt you received when sending your order.

Once we receive the product you sent us for return, the process of sending the new order will begin.

Non-Defective Product Refund Procedure (valid for Greece)

Upon request, you send the product at your own expense, obligatorily together with the copy of the Retail receipt. The return package states: To Millefiori / Marangou Matina, G. Derpfeld 4, Lefkada, PC. 31100, phone: +30 697 24 91 257.

The package includes your full details (name, contact telephone number, account number, IBAN, bank) and a copy of the Retail Receipt.

Once we receive the product, the copy of the retail receipt and your complete details, the refund process begins.

The deposit is made within 30 days from the receipt of the product. (deposit is made at the net value of the product, excluding shipping costs).

Defective products

All our products are checked by the specialized staff of our company before they are sent to you. Strict quality control is carried out so that you receive our products in excellent condition. However, in case you find any problems, you should send an email immediately to [email protected]  or contact us at +30 697 24 91 257, expressing your problem regarding the product.


All dimensions are measured in centimeters (cm), unless the measurement is defined differently.

International Orders

The following terms are complementary and modify the General Terms of Use for orders from countries outside Greece.

Charges / Shipping

Shipping time may differ from the estimated 10-13 days, depending on workload, product availability or any restrictive measures to ensure public health.

Minimum order amount for international shipping is € 300. If smaller orders are accepted for technical reasons, they may be rejected. The payment methods that are accepted are bank transfer, payment by card through the website or via paypal. Any additional shipping costs from the provided are borne by the customer.

The goods travel on behalf of and at the risk of the customer, from our side all the necessary measures are taken to ensure the integrity of the products until their delivery to the courier company. To prove the quality of the products, digital photographic material is taken before their packaging and until their delivery to the courier company.

The commissions of banks or financial institutions are the sole responsibility of the customer.

All transactions are carried out in good faith and we are at your disposal to respond in writing to your every question. If for any technical reason (online store operation) the order can not be processed or the customer is not informed immediately and any charge is refunded, except for bank charges.


The prices include VAT, as it is valid in Greece. Prices refer to retail sales. For wholesale sales please contact us.

Privacy Policy

Through our website, data is collected to provide you with access to our content, to measure our traffic and to process your orders. We will never share this information with anyone unless you expressly agree to do so. We value your right to privacy and will comply with your wishes to delete your data from our systems.

Our commitment

Your orders, personal and contact details and transactions are completely secure and private. The data retrieved by third parties relates only to standard data through the use of cookie technologies.

We believe that you have the right to know how your data is collected and used, and that is exactly what we provide to you on this page. This notice applies to all information collected or submitted directly or indirectly to our website.

This Policy has been updated to comply with General Regulation on Personal Data Protection (GDPR).

To prevent malicious access to your data and to maintain the accuracy and purity of our data while ensuring their proper use, we have created the appropriate physical, electronic and management procedures to safeguard and safeguard the information we collect online.

The information collected by our site is stored on restricted access servers controlled by passwords and all appropriate technologies and procedures are used to enhance the protection of this information against loss or misuse as well as to protect it from unauthorized access. notification, modification or destruction.

What is the legal basis for the collection of information

Our website collects and processes personal data in the following ways and for the following purposes:

a) places cookies or allows cookies to be placed by third parties on the device of the visitors;

(b) retrieve information which is their personal data in accordance with the GDPR;

c) in order for our Affiliates to be able to measure the traffic of our websites.

d) receipt and processing of your orders

e) promotion of new products and offers

What information is collected

The information collected about you when you visit our website may include certain digital identities which are considered "personal data" in accordance with European data protection law.

In particular, for the provision of our services we rely mainly on third-party Partners and Suppliers ("third-party technology vendors") who have technologies that allow them to collect certain information about you and your device, every time you visit a website that is part of our website. For example, one such vendor is Google (see here how he uses the information he collects).

The information collected on our websites generally includes the following:

  • Your browser type and settings.
  • Information about your device's operating system, device model, and device type
  • IP address of your device or computer
  • The websites you visited and the date / time of the visits
  • Your email address

Based on this information, we may create or add other information to your profile, in order to better serve you (for example, your interests). As with all data we collect, this will remain private for the above purposes only.

In some cases, such as when you sign up to create a user account, or when you fill out a contact form to send us a comment, or when you save content for publication, we will ask you to provide us with your email address. We will never disclose this email address to any Affiliate and will use it solely to inform you either of responses to your comment or of the article you requested to publish.

How information is collected

The Partners and Technology Providers we work with collect user information through the use of code (tags), cookies and other standard web technologies.

For example, cookies are small text files that are stored on the hard drive of each visitor / user and are not aware of any document or file on their computer. They are used when using specific services of the website, for statistical purposes in order to know which pages or services are useful or popular but also for advertising purposes. For more on cookies, read on Cookies Policy of our website.

Data collection is usually but not exclusively:

  • with the full load and appearance of one of our websites, to measure traffic
  • before an ad appears, to determine the type and size of the creative
  • after an ad is displayed, to provide reports to advertisers.

To learn more about the ways in which our Third Party Affiliates and Technology Suppliers collect user information, please see their respective Privacy Policies in the section “Exercise of your Rights”.

How the information is used

The information collected, with each visit to one of our websites, is used for the following purposes:

  • To avoid malicious use of our website resources and automated attacks.
  • For the automatic change of your personal password in case you have created a user account on our website.
  • Let us know about new content or changes to content that interests you.
  • For the processing of your orders and the preservation of legal receipts.
  • To have knowledge and analyze the number of our visitors, to analyze profile or behavior data to improve our services.

We will never use or share the information given to us electronically in ways unrelated to those described above.

Some information, such as the IP address of your device, the website you are on, etc., can be shared with the following Affiliates to help us manage our website. Our partners are committed to using this information only to meet our needs and their use is prohibited in any other case. These Partners are:

  • Google (display ads and site traffic analysis),
  • Quantcast (site traffic analysis)
  • Facebook (profile and traffic analysis)
  • Pinterest (photo sharing)
  • Twitter (article sharing)

See here how Google uses the user information it collects from our Website.

How long the information is stored

Your personal information (Name, Surname, Contact Information) is stored in our infrastructure (website, customer database) for a period of 10 years from your last completed order. This data is NOT sent to any of our partners. The partners that provide us with technology services (Google Analytics) have access only to the basic data, such as the IP address, which are necessary for the completion and quality assurance of the measurements. All data is stored by our Technology Partners and Suppliers using generally accepted security standards.

To learn more about the Data Retention Policies of our Technology Partners and Suppliers, please read the respective privacy policies in the section “Exercise of your Rights“.

Your email address (email) is stored in our databases for as long as necessary for the functionality for which it was requested. To delete this information from our database, see the "How to ask us to delete your data" section.

What will happen if you do not give your consent

Consent to the collection of your information and data is optional. However, failure to provide this consent may prevent us or our affiliates from offering you our content and our products.

It is not possible to send orders if you do not provide us with full billing and shipping details. Access to all services of the website is also excluded if the necessary information, such as e-mail address and residence address, is not provided. Simple web browsing requires only basic information collection.

How to ask us to delete your data

If you want to stop receiving email notifications from us at any time, you can do so by selecting the relevant link in one of our emails.

Also, if you want us to completely delete your information or request the information we store about you, fill out the contact form or contact us by phone / email.

Otherwise, by continuing to interact with our emails and programs, you authorize us to manage and use your data as described above.

If you wish to learn and exercise your rights in connection with the user information collected by our Affiliates, please read the relevant Privacy Policies in the following section:Exercise of your Rights"

Exercise your rights

If you are a resident of a European Economic Area (EEA) country, you have certain rights and protections under European law (GDPR 2016/679) regarding the collection, processing and use of your personal data.

More specifically, you have the right:

(i) request access to and receive a copy of your data;

(ii) request a correction or deletion;

(iii) restrict the processing of your User Information, and

(iv) where applicable, data portability. In some cases, you may also have the right to object to the processing of your User Information.

As already mentioned, our site does not retain any information about you, with the exception of your email. All information and personal data concerning you are collected and stored by our Technology Partners and Suppliers.

Below is a list of Technology Partners and Suppliers who have information about you. If you wish to exercise your rights, visit their respective policies:

Important information about the exemption:

Please note that the above platforms and companies allow you to opt out of the storage of personal information based on interest provided by their members in the respective browser you use. That is, the exception only applies to the browser on the device on which you use it.

For example, if you use the Firefox browser and request an exception on any of the above platforms or companies, then the exception applies only to your device's Firefox browser, not to other browsers or devices.

To opt out of other browsers and devices, you will need to repeat the opt-out process in your respective browsers and devices.

If you exclude opt-out cookies or your browser is set to block third-party cookies, then your opt-out may not be effective.

If you delete cookies from your browser, you will need to reapply for opt-out. You can install a browser extension to help you maintain your opt-out preferences by going to .

Bank Cards / Remittance Accounts

The details of the accounts or bank cards you use to pay for your orders are not stored on our website. Collaborating institutions are Piraeus Bank, National Bank of Greece, Viva Wallet and PayPal.

The order details and personal data you enter on our website are not related to your bank accounts or cards, from which you send remittances or make payments from any third party other than our store and are not provided to any third party in this way.

Regarding the way your data is processed by the above companies, we refer you to the relevant websites:

Contact us

Questions about our privacy policy or how we use data? Please contact us via email info Responsible for processing your data is the aforementioned business owner.

Changes to the Privacy Policy

We may update this policy from time to time to reflect any changes to our Services or for other legal and regulatory reasons.

If we make any significant changes to our policy, we will notify you by posting the revised policy on this website.